Confirm the problem only affects domain-synced accounts. ![]() Is numlock or caps lock on? (We have to ask).For the same reason, the built in ‘admin’ account would also not be impacted by any issues with the AD communication. and for some reason the App Server is no longer to ‘talk’ to your Active Directory (AD).Īny internal user accounts that you’re using would not be impacted, since the authentication (and password) is managed entirely by PaperCut. This could be an issue if you’ve linked your PaperCut Application Server to use Active Directory as its user directory source (check out the How to sync users and groups with Active Directory details)…. Note: for a more general FAQ on PaperCut and Active Directory, head over to the Active Directory Considerations KB. “Help! My users can’t log into the PaperCut User Web Interface, Client, or Mobility Print using their Active Directory Domain credentials, but internal user accounts can sign-in just fine.
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